Congratulations, Let’s Rediscover Paradise!
You have been won a free stay voucher under the campaign Rediscover Paradise. This voucher can be used in any of the properties that are featured in this page so that you get a chance to travel in your favourite local getaways.
Below are the terms and conditions of availing the free voucher:
You have been won a free stay voucher under the campaign Rediscover Paradise. This voucher can be used in any of the properties that are featured in this page so that you get a chance to travel in your favourite local getaways.
Below are the terms and conditions of availing the free voucher:
1. You need to apply the coupon code that you have won during your booking process and get an open dated voucher for your selected resort where you would like to travel in the future.
2. Once you are planning to go to the resort, they need to reach out to the Thrillophilia team at-least 10 days before the planned date of travel by raising your inquiry using the link - https://thrillophilia.freshdesk.com/support/tickets/new. Thrillophilia team to check on the availability of the preferred dates and issue you a booking voucher that can be used for your check- in at the resort.
2. Once you are planning to go to the resort, they need to reach out to the Thrillophilia team at-least 10 days before the planned date of travel by raising your inquiry using the link - https://thrillophilia.freshdesk.com/support/tickets/new. Thrillophilia team to check on the availability of the preferred dates and issue you a booking voucher that can be used for your check- in at the resort.
3. In case of unavailability of rooms on your selected date, Thrillophilia team to offer best alternate resort options available for the same requested date or offer other future available dates.
4 .Customer to reach out to the Thrillophilia team in case of adding further room nights to its existing voucher or upgrade either on the room category or on the meal plan.
5. In case of cancellations, Customers will be charged cancellation charges based on the cancellation policies of the resort at the time of booking. If the customer wishes to reschedule his travel dates, they need to pay the difference amount after deduction of the cancellation fee to avail the voucher for future available dates.
6. For any concerns related to booking process, cancellation request, date change request, adding further room nights on your existing voucher or on upgrading the room category and meal plan, We request you to please get in touch with our Customer Delight team for quick redressal of complaints & requests. Customer Delight team can be reached out on rediscoverparadise@thrillophilia.com or contacted on the number 08046809110 (between 8 AM - 8 PM). You can also raise a support ticket using this link -https://thrillophilia.freshdesk.com/support/tickets/new
