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Madrid Airport Luggage Services Includes


Madrid Airport Luggage Services Overview

Popular for its cultural and artistic heritage, Madrid boasts to be the capital city of Spain. Owning the liveliest nightlife in the world, the city attracts travellers from around the world. If you are visiting Spain and worrying about your luggage, then you must stop the worry as Madrid airport luggage service is there to help you.

What To Expect:

Get Luggage Delivered Between Airport & Hotel:
Whatever luggage you have do not worry and get your luggage delivered from Madrid Airport to your accommodation and vice versa. Going around with your luggage can be quite a burden, let the burden be on luggage service at Madrid airport and you travel hassle-free.

Easy & Convenient Luggage Transfer Service:
The Madrid airport luggage service is easy and convenient and will let you take in the sights of the beautiful city of Madrid without worrying. Just drop your luggage at the airport and collect it from the pick up near the hotel or vice versa.

Safe Place to Store Your Luggage:
The service you receive is reliable and you need not worry about the safety. They're guaranteed to handle them with care and respect as your agent knows how precious your luggage is. Just feel free and feel the vibe of Madrid.

Stay Updated on Location of Your Luggage:
With luggage service at Madrid airport, stay updated on the state and location of your luggage at all times with the help of the mobile app. The luggage is transported from Madrid Airport to your hotel or Airbnb on the same day and is in a safe state at all times.

Know Before You Go:

Drop Off and Pick Up Information:
Madrid-Barajas Airport (MAD)
- Service hours: 9:00 am - 9:00 pm, daily
- Location: Car drop off zone is at the Departure Hall in Terminal 1, Terminal 2, and Terminal 4

Overtime Processing:
Pick Up
- The customer will have to pay a surcharge costing USD5 per 15 minutes if the customer does not pick up their luggage 30 minutes after the selected pick up time.
Drop Off
- For luggage delivery to or from Airbnbs: the operator has the right to cancel the order if the driver waits for more than half an hour and cannot contact the passengers and the payment will not be refunded.
- For luggage delivery from the airport to hotels/Airbnbs: The free waiting time will be 90 minutes utes after your selected drop off time if there is a flight delay for less than 60 minutes. No refund will be issued if the agent is not able to receive customer’s luggage within 90 minutes.
- For luggage delivery from the airport to hotels/Airbnbs: The agent has the right to cancel the order if there is a flight delay for more than 60 minutes and issue a full refund for the customer.


  • Madrid Airport Luggage

Other Inclusions

  • Luggage delivery service
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  • High-security baggage storage equipment
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  • Insurance (up to USD1,600 per piece of luggage)

Things To Carry

  • Thrillophilia Voucher
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  • Valid ID Proof


  • Luggage, each piece, cannot be more than 32 inches (length and width, total 180cm), and cannot weigh more than 32kg.
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  • Your luggage can be a suitcase, backpack, carton, or briefcase.
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  • Please carry your passport, flight documents, and other important personal items in hand.
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  • Please make sure to check your luggage upon pick up.
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  • You can take a photo if you find something wrong and consult with customer service staff.
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  • The service is complete and the agent no longer bears any responsibility once the luggage is confirmed as received.
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  • It will be refused even if the booking is a success if the luggage does not meet any of the legal rules. Customer must bear all the losses and any legal liabilities.
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  • Just drop off your luggage at the front desk of your hotel and inform them that the agent will come to pick up the luggage, upon checkout.
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  • Please remember to take a photo of the luggage and storage receipt before leaving the hotel
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  • The USD1,600 luggage insurance does not include baggage handle and wheel damage, accommodation, and airfare costs but covers relevant costs incurred by the delay, loss, and damage.
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  • The pick-up time must be at least 2 hours prior to your departure time, for luggage delivery from hotels to the airport.
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  • The cost incurred due to insufficient time for luggage pick up should be shouldered by the customer.
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  • USD5 (via credit card in the local currency) per 15 minutes must be paid for pickups made 30 minutes after the selected pick up time.

Tour Type

  • This is a group tour

Madrid Airport Luggage Services: Cancellation Policy

  • If cancelled 24 hours prior to the date of the activity: Full Refund
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  • If cancelled within 24 hours of the date of the activity: No Refund

Madrid Airport Luggage Services: Refund Policy

  • The applicable refund amount will be processed within 15 business days
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  • All applicable refunds will be done in traveller's thrillophilia wallet as Thrillcash

Madrid Airport Luggage Services: Booking Confirmation Policy

  • The customer receives a confirmation voucher via email within 24 hours of successful booking
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  • In case the preferred slots are unavailable, an alternate schedule of the customer’s preference will be arranged and a new confirmation voucher will be sent via email.
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  • Alternatively, the customer may choose to cancel their booking before confirmation and a full refund will be processed.

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